YLNG had the pleasure of speaking with Gloria Vega, Clinical Receptionist at the Yale Transplant Center.
Tell me about your current role at Yale University.
I currently work for Yale Medicine as a Clinical Receptionist in the Yale Transplant Center. My responsibilities include scheduling patients appointments, triaging phone calls, check-in and check-out process, help patients with any issues with appointments, communicate to Clinical Coordinators and Physicians any concerns the patients have in regards to their appointments, cover front desk area throughout all floors in the Yale Physicians Building as needed.
Describe the path that lead you to securing a job at Yale.
After being in the New Haven works program for several months and waiting patiently for an opportunity to work for either Yale University or Yale New Haven Hospital I received a call from my job specialist that there was an opening. I immediately applied, was selected to participate in a 4 month Internship. As a result of that I was offered a position in the Department. I just celebrated my 1 year Anniversary at Yale University.
What do you like most about your work?
What I love the most about my job is the interaction with the patients. I enjoy helping them with their needs, especially when I encounter bilingual patients who are in need of someone who speaks Spanish. They feel comfortable speaking to me and it brings me joy.
How does your job affect your general lifestyle?
My job affects my lifestyle every day. We see patients who are in need of a kidney or liver transplant. Knowing that I work with an outstanding team of surgeons and physicians who care, makes me realize how amazing the gift of life is. I come to work knowing that more than one life will be saved and for that I’m very grateful.
What advice would you give someone who is considering this type of job (or field)?
My advice will be to come to work and give 110% no matter the situation. To enjoy the people you work with and to always treat patients how you want to be treated; with respect, professionalism and most of all love.
What do you think about the Yale Latino Networking Group?
I think the Yale Latino Networking Group is a great place to meet people who are in the same workplace as you, where you can find support and listen to how other co-workers have grown within the University.